Colorado Retina Associates, Denver CO


Congratulations to Dr. Alan Kimura and the entire CRA team for designing a brand new building based on lean principles.  Patient satisfaction, staff efficiencies and physician volumes have all exceeded expectations.  


Austin Retina Associates | Austin, Texas

Visit Lengths | -50%

Patient Feedback | +12.5%

Patient Feedback | +12.5%

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ARA cut patient visit lengths in half from 105 minutes to approximately 50 minutes by re-thinking the use of their space, equipment and resources.  

Patient Feedback | +12.5%

Patient Feedback | +12.5%

Patient Feedback | +12.5%

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Patients loved the care that they received at ARA, however they didn't care for the long wait times.  Reducing wait times further improved patient exit survey scores.

Staff Satisfaction | +50%

Patient Feedback | +12.5%

Staff Satisfaction | +50%

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Frontline staff was engaged to learn lean principles, develop ideas for implementing changes and then executing the new workflows.  Satisfaction scores soared from 6/10 to 9/10!

Clinics Hours | 25% Saved

Clinics Hours | 25% Saved

Staff Satisfaction | +50%

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The ARA physicians were always late, going from one clinic to another site after the morning sessions.  Clinics finish at 11:45 AM rather than 12:45 PM after the changes.  Saving an hour every day leads to time for lunch and higher productivity.

Mgr. Satisfaction | +80%

Clinics Hours | 25% Saved

Mgr. Satisfaction | +80%

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Managers were constantly bombarded with issues such as tech mistakes, supplies, equipment, resources, staffing etc.  The stress calls from physicians to managers reduced from 10/week to 2/week or less.  

Lean | Building Changes

Clinics Hours | 25% Saved

Mgr. Satisfaction | +80%

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The ARA team adopted the lean architecture concepts by re-imagining the use of the existing space to achieve the results.  In 2018 ARA built a brand new building with lean architecture.   

Principles of Lean Architecture

Learn how lean architecture creates efficiencies:   


  • Walking Distance Reduced = 50%
  • Increase Patient Satisfaction = 15% 
  • Majority Visit Length <60 min
  • Patient Wait Times Reduced = 74%
  • Increase Productivity = 30-45 minutes