challenges with the current systems
Flags, EMR Dots, Other Systems
Flags, EMR Dots, Other Systems
Flags, EMR Dots, Other Systems
Rooming delays can start immediately after the patients check-in. As the clinic gets busier and more patients have to be managed, patient tracking gets difficult. Who's ready to be seen? Who's back from testing? Which patient should be seen next? How long has each patient been waiting? Where is the staff? Where is the provider? Flags, dots, lighting systems, and text messages do not provide a unified view or a communication method that BOTH the providers and the staff can use to seamlessly communicate with each other. eSynchrony does.
Impact on the Frontlines
Flags, EMR Dots, Other Systems
Flags, EMR Dots, Other Systems
Broken communication systems lead to stressed out staff members who must deal with angry, waiting patients. Providers apologize to the patients for long wait times and manage the clinic flow to the best of their ability; however, clinics end late or strain working relationships. The team needs data to answer questions like: How many patients should be scheduled and in what order? How many exam rooms are ideal? What resources would be ideal? Where are the bottlenecks? Where should the improvement efforts be focused? eSynchrony provides the necessary data.
see what esynchrony users are saying...
Patient Satisfaction
Patient Satisfaction
Patient Satisfaction
"Our patient satisfaction has gone up dramatically. We are now consistently getting 9s and 10s on our patient exit surveys on a 10-point scale. eSynchrony helps us take better care of our patients and reduce their wait times." A Clinic Coordinator
Provider Feedback
Patient Satisfaction
Patient Satisfaction
"The best feature about the eSynchrony board is that at one glance, I know whether my clinic is running on time, which patients are waiting for me and where my staff members are. One glance gives me a snapshot of my entire clinic in live time." Yasmin Bradfield, MD.
Staff Empowerment
Patient Satisfaction
Workflow Efficiencies
"The eSynchrony board forces us all to think about what the other people are doing and how it is affecting the whole patient experience. Before, we only focused on finishing our own responsibilities. Now, we can see everything that is going on in the clinic, and we are better able to communicate and work together as a team to improve clinic flow, reduce delays, and improve the patients' overall experience." A Staff Member
Workflow Efficiencies
Workflow Efficiencies
Workflow Efficiencies
"We used to struggle to see my volume of patients in a half-day, but now I can comfortably see 3 more people in that same half-day, and our patient satisfaction has gone up." Kimberly Stepien, MD.
Leadership Feedback
Workflow Efficiencies
Leadership Feedback
"Using the real-time data that is collected allows us to use the metrics to analyze where the bottlenecks are and determine how to prevent them, eliminate waste in the system for our patients and improve the patient's overall experience." Terri L. Young, MD, MBA.
Space Utilization
Workflow Efficiencies
Leadership Feedback
"We are quickly able to assess and re-allocate space due to unpredictability of appointment durations, missed appointments, and late arrivals that make it challenging to manage flow. We use the data to optimize the space for both our current and new providers." A Senior Executive, Ambulatory Services.
hipaa compliant software | Cloud Services Partners
