When it comes to experiencing patient satisfaction, long wait times, fragmented care, and poor or unclear communication do not produce positive results. By analyzing your processes along with the design of your current space, we come up with solutions that meet the core needs of your patients and the staff alike.
An inefficient workspace was getting in the way of patient satisfaction at Retina Specialists of Michigan. The problem wasn’t service oriented, but rather design – a major factor: rooms were being underutilized. After collaborating with AMDG Architects and Flowone Lean Consultants, Retina Specialists were able to design a space that addressed patient and staff needs alike. The results prove the effect was nothing short of eye-opening:
By Aneesh Suneja, Thomas M. Aaberg, Jr. M.D., & Scott J. Westhouse, D.O. / Special to Healthcare Facilities Today
July 23, 2015
Our team studies your current workflows to better understand your processes and identify space challenges.
You and your staff participate in training and exercises to help engage and quickly identify waste.
Together, we create an efficient, happy, and highly satisfying new space for patients, staff, and physicians.
By engaging in a few simple exercises, designed specifically for ambulatory settings, your team will uncover issues such as excess motion for the staff and patients, communication challenges, privacy concerns, and a number of inefficiencies that are holding your practice back.
A breakdown of patient’s experience into value added (face-to-face time) and non-value added /wasted times (movement, waiting, delays, etc.)
Defines the 8 different types of waste and energizes the group to develop efficient ideas for a new space.
Engages the group to eliminate wasted time by testing layouts through rearranging blocks representing the space.
Build temporary versions of exam rooms to simulate patient care and staff workflows in real scale.
Through development of more efficient layouts within the current space, teams take advantage of Lean training and begin experiencing quick results prior to moving into a new space.