lean process + architecture
A Unique Partnership
A Unique Partnership
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A Unique Partnership
A Unique Partnership
A Unique Partnership
When it comes to experiencing patient satisfaction, long wait times, fragmented care, and poor or unclear communication do not produce positive results. By analyzing your processes along with the design of your current space, we come up with solutions that meet the core needs of your patients and the staff alike.
CASE STUDY: RETINA SPECIALISTS OF MICHIGAN
Background and Results
An inefficient workspace was getting in the way of patient satisfaction at Retina Specialists of Michigan. The problem wasn’t service oriented, but rather design – a major factor: rooms were being underutilized. After collaborating with AMDG Architects and Flowone Lean Consultants, Retina Specialists were able to design a space that addressed patient and staff needs alike. The results prove the effect was nothing short of eye-opening:
- Walking Distance Reduced = 50%
- Patient Satisfaction Improved = 15%
- Majority Visit Lengths < 60 Minutes
- Patient Wait Times Reduced = 74%
- Increased Productivity = 30-45 Minutes
Dr. Scott J. Weshouse, Retina Specialists of Michigan
"The central 'hub' workspace has accomplished its purpose. It feels LEAN and has enhanced our workflows. Staff satisfaction and patient satisfaction after just one morning in this new environment was a palpable improvement."
Lean design translates into efficiency, results for ophthalmology practice
By Aneesh Suneja, Thomas M. Aaberg, Jr. M.D., & Scott J. Westhouse, D.O. / Special to Healthcare Facilities Today
July 23, 2015
THE THREE KEYS TO SPACE PLANNING
OBSERVATION
Our team studies your current workflows to better understand your processes and identify space challenges.
ENGAGEMENT
You and your staff participate in training and exercises to help engage and quickly identify waste.
DESIGN
Together, we create an efficient, happy, and highly satisfying new space for patients, staff, and physicians.
LEAN TRAINING
By engaging in a few simple exercises, designed specifically for ambulatory settings, your team will uncover issues such as excess motion for the staff and patients, communication challenges, privacy concerns, and a number of inefficiencies that are holding your practice back.
lean training training & tools
Patient Experience Value Stream Maps
Patient Experience Value Stream Maps
Patient Experience Value Stream Maps
A breakdown of patient’s experience into value added (face-to-face time) and non-value added /wasted times (movement, waiting, delays, etc.)
Spaghetti Maps
Patient Experience Value Stream Maps
Patient Experience Value Stream Maps
Defines the 8 different types of waste and energizes the group to develop efficient ideas for a new space.
Blocking Exercise
Patient Experience Value Stream Maps
Cardboard Mock Ups
Engages the group to eliminate wasted time by testing layouts through rearranging blocks representing the space.
Cardboard Mock Ups
Early Implementation
Cardboard Mock Ups
Build temporary versions of exam rooms to simulate patient care and staff workflows in real scale.
Early Implementation
Early Implementation
Early Implementation
Through development of more efficient layouts within the current space, teams take advantage of Lean training and begin experiencing quick results prior to moving into a new space.