The front line teams can begin using the tool within minutes. The tool was designed with extensive input from the providers and their staff.
Patients are tracked from the moment they walk into the lobby. The providers and staff are immediately notified with timers and alarms.
Applicable to any academic or private medical office, the book explains how to create an efficient physician practice.
CHW has used the eSynchrony tool since 2016. The tool is used in specialties such as ophthalmology, orthopedics, urology, cardiology, dermatology, ENT and multiple other ambulatory care settings.
In orthopedics, the patients used to wait an average of 38 minutes to see a provider. The patients now only wait 11 minutes to see a provider.
Time to third next available appointment (TTNA) reduced from an average of 15 days to only 10 days. Same day urgent patients are seen as usual.
After lean eSynchrony, a program can see the same volume of patients as before in 3 hours as compared to 4+ hours.
Children's Wisconsin has been awarded an innovation award for the transformation work.
"I've been able to ramp up my clinic volumes, incorporate telemedicine patients and still have patients compliment us on reduced wait times."
"I am able to see how much time I am spending with the patient and make improvements in my own workflows to see if I can get more efficient."
"The data reports allow us to jointly make decisions with the providers and the staff, solve problems, increase access, improve room assignments and staffing models."