Children's Wisconsin uses eSynchrony tracker boards to improve clinic flow and space utilization for 35 specialties and over 400 providers. For the past seven (7) years, our solution has consistently proven to create efficiencies, reduce burnout and dramatically lower patient wait times.
Using the board helps to create a team approach in the clinic towards patient care because everyone knows the status of the clinic and can help where needed, which reduces patient wait times.
With data, the frontline teams can run experiments to improve the clinic flow. The board assists the providers and the staff to not only take better care of the patients but also end the clinics on time, reduce overtime and stress.
Providers spend time apologizing to the patients for long wait times, searching for staff, and/or trying to figure out who's the right next patient to see. Staff loses efficiencies when tracking patient status, searching for each other or confused about the next steps. eSynchrony eliminates this wasted time and elevates efficiencies by 10% or more.
Providers have said that one of the worst parts of their job is running behind in clinic. The staff often ends up working overtime, skipping lunches and dealing with unhappy patients. This leads to low morale, burnout and high turnover. eSynchrony has proven to improve communication, teamwork and patient flow in a way that increases satisfaction for everyone.
eSynchrony provides a highly informative and engaging visual status of all the patients in the clinics. It also adds timers for the patient at each stage of the care. Providers and the staff are able to make meaningful and smart decisions to lower patient wait times by 25% or more, by adjusting their workflows in real time as needed.
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