The front line teams can begin using the tool within minutes. The tool was designed with extensive input from the providers and their staff.
Patients are tracked from the moment they walk into the lobby. The providers and staff are immediately notified with timers and alarms.
"I've been able to ramp up my clinic volume and have patients compliment us on wait times"
"I am able to see how much time I am spending with the patient and make improvements to get more efficient."
"The data reports allow us to jointly make decisions to improve room assignments and templates."
Applicable to any academic or private medical office, the book explains how to create an efficient physician practice.
After lean, an Orthopedic clinic could see the same volume of patients as before in 3 hours as compared to 4+ hours.
Patients used to see an average of 38 minutes to see a provider. After the changes, patients only wait about 11 minutes to see a provider.
Time to next appointment reduced from an average of 15 days to only 10 days. Same day urgent patients could still be seen as usual.
Increased access, improved patient experience scores and marketing helped the program grow from 17,000 annual visits to 26,000 annual visits in 3 years.